Creating a voice for the Disability Sector
Creating a voice for the Disability Sector
The national survey for NDIS participants, family and carers is now open

The national survey for NDIS participants, family and carers is now open

14 September 2021

The annual Long Form Outcomes Framework (LFOF) survey, used to measure how NDIS participants and their families and carers are progressing in different areas of their lives, is now open.

Collecting this information helps the NDIA understand what types of support lead to good outcomes. This information helps improve the delivery of the NDIS.

The NDIA also uses this data to benchmark the experiences of participants against the experiences of people without disability in Australia and in other OECD countries.

The LFOF Outcomes survey complements the NDIA’s Short Form Outcomes Framework (SFOF) survey that all participants complete as part of the planning process.

Although there are similarities between the survey questions (LFOF and SFOF), the LFOF Outcomes survey has more questions.

This helps the NDIA to gather more detailed information about the experiences of participants, families and carers.

If you would like to read reports about the findings of the Outcomes surveys, please visit this page .

How the survey is done

We are working with Australian Healthcare Associates (AHA) to conduct these surveys with about 11,000 participants, families and carers.

People will be contacted via phone or SMS, depending on their preference. The survey takes about 30 minutes to complete.

AHA will ask parents or carers to complete the survey on behalf of a child if the child is under 18 years.

AHA may also ask a participant if they can talk to a family member or carer, if available, and may ask these people to complete a separate survey.

AHA will be calling from one of these numbers: 1300 355 142 or 0488 855 790.

If participants, families or carers have any doubt about the identity of the person calling or their purpose, they can ask them for their name, phone number and the type of survey they are doing and then verify this by contacting the NDIA on 1800 800 110 before they do the survey.

The survey will take place until December 17, 2021.


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