Creating a voice for the Disability Sector
Creating a voice for the Disability Sector
Navigating the NDIS service agreement steps

Navigating the NDIS service agreement steps

26 October 2021

New to the NDIS? About to enter your first service agreement but not sure what that means? Then let us guide you through the process.

When you agree to use your National Disability Insurance Scheme (NDIS) budget to pay for support, you are entering into a contract with your provider.

A service agreement is an agreement between you and your provider that makes it clear to what you have both agreed to. It is covered by Australian Consumer Law.

The NDIA recommends having a written service agreement so participants and providers are clear about what each party has agreed to. For example, what supports will be delivered and how they will be delivered.

Making a service agreement is a negotiation between you and your provider.

You can involve another person, such as a family member or friend.

Your provider may have a standard service agreement that you may like to use, or you can create your own. 

Providers should help you understand any service agreement using the language and way of communicating you understand.

A written service agreement must be in place for Specialist Disability Accommodation (SDA) support under the NDIS. For other support, the National Disability Insurance Agency (NDIA) does not require a written service agreement.

The NDIA is not a party to service agreements between providers and participants, however, it will take action if the agreement doesn’t align with the NDIS Act 2013 and the NDIS Pricing Arrangements and Price Limits.

Things to consider when making a service agreement:

When you negotiate a service agreement, you should understand things like:

  • What support is being provided
  • The cost of the support
  • Responsibilities of your provider
  • Your responsibilities
  • How long the agreement goes for and how it can be changed
  • Dispute resolution process.

Things to think about when making a service agreement and Making a Service Agreement: Things to think about – Easy Read can help you when you are thinking about what to include when making a service agreement.

For more information on service agreements, the following sites may help:

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